A1 · Beginner · Work
Your day at work
6 short A1 English scripts to practise how to your day at work. Read one out loud, record yourself, listen back and try again.
Key phrase Can I take a message?
Please change the music
I answer the phone at eight. "Good morning, Pearson's Plumbing." A man says, "I need Mr Pearson." "Hold the line, please." Then I put him on hold with music.
The music is terrible. After one minute, he says, "Sorry, I have to hang up." The phone rings again. It's the same man. "Can I take a message?" "Yes. Please change the music."
American English
I answer the phone at eight. "Good morning, Pearson's Plumbing." A man says, "I need Mr. Pearson." "Hold the line, please." Then I put him on hold with music.
The music is terrible. After one minute, he says, "Sorry, I have to hang up." The phone rings again. It's the same guy. "Can I take a message?" "Yes. Please change the music."
To-do list, Monday
My to-do list for Monday. One: ask Sara where the coffee is. Two: look up the train times to Leeds. Three: type the notes from the meeting. Four: reply to Mr Kaya. Five: talk to Maria about the holiday dates.
Which one is the most important? Number one, of course. I need that coffee.
American English
My to-do list for Monday. One: ask Sara where the coffee is. Two: look up the train times to Boston. Three: type the notes from the meeting. Four: reply to Mr. Kaya. Five: talk to Maria about the vacation dates.
Which one is the most important? Number one, of course. I need that coffee.
My washing machine sings
Hello, customer service, Elif speaking. How can I help? Your washing machine plays music? Hmm. Let me take notes.
Please fill in the form on our website. I'll get back to you tomorrow.
Sorry, sir, I'm not laughing. I'm just very happy to help. What song is it? Oh, I love that one.
American English
Hello, customer service, this is Elif. How can I help? Your washing machine plays music? Hmm. Let me take notes.
Please fill out the form on our website. I'll get back to you tomorrow.
Sorry, sir, I'm not laughing. I'm just really happy to help. What song is it? Oh, I love that one.
Lunch, not now
Hi Maya! Sorry, I'm in the middle of an email. And I have to work on the slides today too.
Can we catch up at lunch? I want to hear all about Spain! Now I must get on with it. See you at one.
American English
Hey Maya! Sorry, I'm in the middle of an email. And I have to work on the slides today too.
Can we catch up at lunch? I want to hear all about Mexico! Now I need to get on with it. See you at one.
Back in ten minutes
It's Friday, four o'clock. I write a note for my desk: "Back soon." Then I pop out for a coffee.
At the café, I chat to the barista for twenty minutes. Back at the office, I tidy up my desk. My boss says, "Very tidy." I say, "Thank you." He says, "You were away for an hour."
American English
It's Friday, four o'clock. I write a note for my desk: "Back soon." Then I step out for a coffee.
At the coffee shop, I chat with the barista for twenty minutes. Back at the office, I tidy up my desk. My boss says, "Very tidy." I say, "Thank you." He says, "You were gone for an hour."
Out of the office, Friday
Hi, it's Hande. I'm out of the office today. A client is waiting for the file. Please forward my email to my colleague Pete and upload the file to the shared folder.
I'll make a call to the client at four.
If Pete asks, I'm not at the beach. I'm in a meeting. A very sunny meeting.
American English
Hi, it's Hande. I'm out of the office today. A client is waiting for the file. Please forward my email to my coworker Pete and upload the file to the shared drive.
I'll make a call to the client at four.
If Pete asks, I'm not at the beach. I'm in a meeting. A very sunny meeting.
Key words
| Word | Meaning |
|---|---|
| answer the phone phrase | to pick up the phone when it rings |
| hang up phrasal verb | to end a phone call |
| on hold phrase | waiting on the phone until someone is free |
| take a message phrase | to write down what a caller wants to say |
| hold the line phrase | to wait on the phone and not hang up |